Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

Disclaimer

1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

 



Cancellation, Refunds and Returns Policy

1. The Contract Between Us

On receipt of your order, we will send you an "Order Confirmation" by email. This Order Confirmation does NOT constitute an acceptance of your order. Your order will be accepted only when we receive payment of the whole of the price of the goods that you order, after which we will arrange the despatch of the goods to you. Our acceptance of your order brings into existence a legally binding contract between us.
In submitting your order, you warrant that you are 18 years of age or older.


2. Your Right to Cancel Your Contract

Under the United Kingdom's Distance Selling Regulations you may cancel your contract with us for the goods you order at any time up to the end of the 14th day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

To cancel your contract you must notify us in writing (an email will suffice). Where your right to cancel applies, should you receive the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk.

If you cancel your contract but we have already processed the goods for delivery then you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible. In the case of large items delivered by our specialist couriers, contact incense.essentials@yahoo.co.uk within 14 days after the date that the item was delivered to you to discuss the return.

Once you have notified us that you are cancelling your contract, any sum paid to us will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

3. Cancellation by Us

We reserve the right to cancel the contract between us if:

1. we have insufficient stock to deliver the goods you have ordered
2. we do not deliver to your area
3. one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing      information received by us from our suppliers.

If we do cancel your contract we will notify you and we will re-credit to your account any sum deducted by us as soon as possible but in any event within 30 days of the date on which you submit your order to us ("the Order Date"). We will not be obliged to offer any additional compensation for disappointment suffered.

4. Returns Policy

We want you to be completely satisfied with your purchases so please let us know if there is a problem, and we can rectify the situation. We try to ensure that the products are the same as our original samples, although sometimes differences do occur. Items are described and photographed as accurately as possible, but please note that sizes, colours and designs may vary. 

If for any reason you are unhappy with your purchase, please contact us as soon as possible at incense.essentials@yahoo.co.uk and we will email you a customer advice note. Then just return the item in its original condition (if possible in the original packaging), with your customer advice note, within 90 days of the date of receipt and we will refund the cost of the item or send you a replacement - no questions asked. Please note we are only able to replace identical products (requests for different styles acceptable), so if you wish to order additional items it will be treated as a new order. 

If the product is defective in any way or has become damaged in transit, or if we sent you an item you did not order (an "incorrect" item), you must notify us in writing (an email will suffice) within 7 days the date of receipt. In the event of this you must email incense.essentials@yahoo.co.uk
 
All item(s) must be returned to us within 90 days of the date of receipt. Please note we will not issue a refund or replacement until we have received the returned item. Nothing in this Returns Policy affects your statutory rights or your rights under any contract you may have with us.