FAQ

Dispatch Time - We aim to dispatch normal orders within 3 working days of receiving them, most of the time we are well within this, but please remember to always order in plenty of time and that there may be unforeseen delays with the courier. 

Royal Mail - We use Royal Mail's standard first class service for the UK, and for the rest of world we use small packets airmail. 
All  delivery charges will be automatically calculated by the system at the time of placing your order and are based on the current Royal Mail / Parcelforce price lists (25th March 2019).
If you are unable to obtain a price for delivery or would like us to quote for a delivery please do not hesitate to contact us:

Loyalty Points- When an order is placed, the total amount* of the order will be used to calculate the amount of points earned. These points are added to your Shopping Points account as pending points.Once any pending points have been approved, they will be released and your account will be credited with the value of those points. Ready for you to spend on whatever you want. Reward points will expire 12 months from the date issuance.
You must login to your account in order to view the status of your points. During the checkout procces you'll be able to pay for your order with your points balance.                                     * shipping fees and taxes excluded.

Currently, for every £1.00 spent at Incense Essentials you'll earn 5 points = £ 0.05
For example:
          Product Cost:  £100.00
          Value of Points Earned:  £5.00
All points have no cash value and cannot be redeemed as cash.

Please note, we reserve the right to make changes to the above rate at any time without prior notice. The rate shown here will always be current.                                                                      Last updated: Tuesday 14th May 2019

Currently, no minimum balance is required to redeem your points. Please note, you'll still have to select another payment method if there isn't enough in your Shopping Points account to cover the cost of your purchase.

We strongly advise you to check this page often as we may make changes to this policy.                                             Last updated: Tuesday, 14th May 2019

Payments-

Nochex is the UK’s leading independent payment service; all transactions are 100% secure.