DELIVERIES

Orders will be send by Royal Mail or Courier to any UK mainland addresses. International orders will be send by Parcelforce.

UK Shipping starts from  £2.80 (up to 0.9kg). Free UK Delivery on orders £15 and over.
International delivery starts from £4.50 (up to 100g).
All charges will be automatically calculated by the system at the time of placing your order and are based on the current Royal Mail / Parcelforce price lists (25th March 2019).


For orders to the Channel islands, Scottish highlands, Northern Ireland, Ireland and all European countries delivery charges will vary, and will automatically be calculated by our system at the time of placing your order.
All orders will be dispatched within 3 working days and you should receive your order within 5 working days  from placing your order.

 

If you are not completely satisfied with your purchase, simply return the item's to us in their original condition and packaging within 14 days of receiving your order and we will issue you a refund. Please email incense.essentials@yahoo.co.uk to notify us of your return.

Please insert a copy of your packing list with a note stating why you would like to return the goods.
Please make sure you do this within 14 days of receiving your order, otherwise we may not be able to offer you a full refund.


Our 14 day no-quibble guarantee

We promise you, that you have 14 days after receiving your goods to decide if you wish to keep them.
If during that time you change your mind and would like to return them - no problem. 
Please note though, that we can only offer a full refund on items that have not been used. 
In order to qualify for a refund on any items being returned that are NOT faulty, all items must be returned unused, by yourselves and in a good re-sellable condition, including the original, undamaged packaging.
 

Breakages Guarantee
As with any other company who ships items by courier, we do occasionally experience breakages or damages which has occurred during transit. We continuously update and improve our packaging to avoid breakages, but we are unfortunately not able to avoid some things being damaged during transport.

What to do if your item has broken:
It is very important that you check your goods upon arrival. If any of your items are damaged, please make a note of this with the delivery company. Please take a clear photograph of the outer packaging and of the actual damage to the item received and email this to us with a description of the damage, quoting your order number.
We will then arrange for a replacement item to be sent to you as soon as possible and we will contact you using the details provided to confirm what has been arranged and when to expect your replacement.
Please be assured that we will always replace goods that have been damaged during transport if reported to us within 7 days.